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Shipping policy

I like to keep things as simple as possible! For that reason, I’ve separated my clients into two categories: Hearts and Stars. Depending on what month you order your subscription, that determines whether you’re a Heart or Star.

When You’ll Receive Your Bi-Monthly Book Boxes

Hearts

You’re a Heart client if you placed your initial order in February, April, June, August, October, or December

You will receive a book box in the following months

·      January

·      March

·      May

·      July

·      September

·      November (will be Christmas-themed)

Stars

You’re a Star client if you placed your initial order in January, March, May, July, September, or November

You will receive a book box in the following months

·      February

·      April

·      June

·      August

·      October

·      December (will be Christmas-themed)

 

We ship boxes during the last week of the month. So, if you are expecting a box in December, it will be shipped the last week of November. Now, if you order a subscription early in the month (ex. January 8th) then your box will be shipped in late-January and you’ll receive it early February, and then every other month after that.  

Although we have no control over delays at the Post Office, the best news is that we are very committed to shipping at the same time each month to do our part. No wait, that’s not the best news. This is: SHIPPING IS FREE!

We only ship inside the US for now.  

Once your order is on its way, you’ll receive a shipping confirmation email that includes your tracking information. Please keep in mind that it may take up to 48 hours for tracking updates to appear after your package has shipped.

 

If your package has not arrived within 10 days after you receive your shipping confirmation, please contact us at email. Be sure to include your name and order number so we can check on the status of your shipment.

 

If your order arrives damaged, please reach out to us at email as soon as possible. Include your order number along with a clear photo showing the damage. We will review each situation individually and do our best to find a fair and satisfactory solution.

 

If you have any other questions about your order, shipping, or delivery, please contact us at email. We’re happy to help!