Orders
1. Are the books new or used?
Always BRAND-NEW! However, I may add a gently-used wrapped surprise book as an upgrade at some point. Let me know if you’d like something like that!
2. How do you select the books you put in the boxes?
I painstakingly scour Amazon (and sometimes other sites) to read book ratings and reviews, author information, and descriptions. I only pick books with 4+ stars, and always check for profanity, “spice,” and overall cleanliness of the story.
3. What do you mean by “clean” books?
I do my level best to make sure there is no profanity, graphic violence, sex, or paranormal elements. As a Christian, I don’t want that stuff brought into my house, so I try not to sell it to you guys. Occasionally, something might slip in without my knowledge. If so, I apologize, and welcome feedback via email.
4. What if I’ve read one or both books in my box?
Then I would say your luck is as unfortunate as mine! But seriously, that’s not likely to happen often. If it does, feel free to gift the book to a friend (who might be cool enough to do a trade with you for a book they’re finished with!).
5. Why don’t you offer refunds?
I genuinely want to keep costs affordable for you guys, and also make sure everything is easy for you in this process. Therefore, I offer FREE SHIPPING. I can’t pay to receive your merchandise back. But…(you were hoping for a but, right?) I truly want you to be happy. If something goes terribly wrong with your package, just hit me up and I’ll try not to be a jerk.
Just know that I’m a small business owner running the show with almost no help!
So, go easy on me, please!
You can cancel your service anytime with no hassle, but if it’s a frustration I might be able to fix, let’s talk!
6. Why should I subscribe to Clean & Cozy Book Box when there are so many other services out there?
Because I’m a real person who hand-picks every item that goes into your box with the sole intention of making you smile when it shows up to your door. Plus, the FREE SHIPPING makes it easy and more affordable. You’ll always matter to me.
You’ll never be a number, or a nuisance when you reach out with a question or concern.
7. When will my box arrive?
The boxes are shipped the last week of the month. You should be expecting your box by the first week of the month you’re scheduled for delivery.
8. When will my card be charged?
If you’re on a bi-monthly subscription, you will be charged on the 15th of the month your box is being shipped. This allows your payment to clear before I mail the box!
